Security & Privacy Policy

Returns Policy

Emerald Valley Artisans provides a guarantee of customer satisfaction on all items purchased from our web site, provided we are contacted within 3 days of receipt of shipment. We only guarantee orders that are shipped within the current shipping policy.

If you have an issue concerning the product, please email us immediately/within 3 days of receipt. cows@emeraldvalleyartisans.com . Please identify the product purchased, invoice number, state the date on which it was received, and specify your issue. We will respond to your concerns in a timely manner.

If you wish to proceed with a refund or replacement, we may ask you to pack the item back in its original shipping container and return it to us so we can determine how to correct the problem for the next customer. Upon receipt of the package, we will refund purchase price or replace your order, which ever you prefer.

Privacy Policy

Emerald Valley Artisans is strongly committed to protecting your privacy and the security of your personal information. We use the information we collect to service your orders and to make improvements to our web site. Please review the following policy information to learn how Emerald Valley Artisans protects your personal information. If you have any questions, contact us at cows@emeraldvalleyartisans.com  

Any personal information you provide to Emerald Valley Artisans will only be used to notify you of news, events and activities. Emerald Valley Artisans will hold the information securely and will not disclose it except when required by law. If you would like to be removed from our email list, please contact us at cows@emeraldvalleyartisans.com

We will not sell, trade, rent, or give individually identifying information to third parties.

Questions about our privacy policy

Should you have questions about our privacy policy, please contact us. We welcome your suggestions as well.

Emerald Valley Artisans

166 Fava Farm Road

Scenery Hill, PA. 15360